FAQ

We work exclusively with premium, natural Slavic human hair.

Not when weight, placement, maintenance and aftercare are correct - we prioritise hair health and comfort.

Typically every 1-2 months, depending on hair growth, the extension method and your home routine.

A mild adjustment period can happen in the first 7-10 days. If it continues, we'll check placement and tension.

We confirm the method plus grams/sections at your consultation, based on your hair and desired result.

Yes - secure the hair (for example, a braid), rinse after swimming, and dry the attachment area properly.

Often yes - if the hair condition is still excellent, we can reuse it via our Refill system after assessment.

Scalp Peeling every 3-4 weeks. Cold Treatment is ideal at each maintenance/refit (or when lengths feel dry).

Yes - we cleanse the scalp and partings around attachments, without disturbing bonds or tapes.

A professional scalp cleanse to lift build-up, oil and flakes - ideal if your scalp feels itchy, heavy or irritated.

Maintenance: every 1-1.5 months. Course: every 7-10 days short-term if there's active build-up/flaking.

It can help when shedding is linked to build-up or scalp inflammation. If shedding is sudden or heavy, we'll advise next steps.

Cold Treatment repairs and strengthens without straightening. Hot treatments are for smoothing/straighter finish.

Dry, damaged, bleached, over-styled or breaking hair.

Usually Scalp Peeling plus Cold Treatment - remove build-up first, then repair the lengths.

Yes - we time it to support the hair after colour and minimise dryness.

One session can help, but a course recommended by your specialist gives the best long-term results.

It repairs hair internally using patented keratin bonding technology.

Yes - it's ideal for coloured/bleached hair when you want deep repair and shine.

Yes - it's repair-focused and won't change your natural texture.

Results last longer with a course (every 4-5 weeks) and the right aftercare.

A combined appointment: Scalp Peeling for roots plus Cold Treatment for lengths.

Yes - fully customised to your scalp and comfort level.

Yes - we keep everything extension-safe and adapt the technique around attachments.

Hot Smoothing reduces frizz and makes hair straighter. Cold treatments focus on repair and strength.

Yes - our Hot Smoothing Hair Treatments are formaldehyde-free.

Sometimes, case by case - but we usually recommend around 14 days between for best hair condition.

Yes - Cold Treatment or Tokio can be planned after colour to support shine and strength.

Occasionally, but it depends on hair condition. Spacing them by about 14 days is usually best.

An extension-safe detangling brush - we recommend Janeke for gentle brushing and home blow-dries.

Dry the root and attachment area properly - avoid leaving the base damp.

Yes - only on mid-lengths and ends. Keep oils away from bonds/tapes.

A personalised routine for scalp plus lengths, based on your hair, colour history, and lifestyle in London.